FAQs
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
To save your time and reach our support quickly, please follow below steps:
1/ Create an account for us https://www.theyeson.com/account/register
2/ Capture screenshot, photo or video for the issue you get.
3/ Specify the problem you met.
4/ Send all information to info@theyeson.com
Our Customer Service team can be reached Monday through Friday between 8:30 am to 5:00 pm EST.
No, you do not need an account to purchase from our site. You can checkout as a guest, or you may register an account with our store by clicking the Sign In https://www.theyeson.com/account/register
You may reset your password by clicking the Sign In linkhttps://www.theyeson.com/account/registerReset Your Password for instructions on how to access your account. Alternatively, you can contact our Customer Service info@theyeson.comfor assistance during regular business hours.
You will receive a shipping confirmation email containing a tracking number once your order has shipped. You may track your package using the number provided in the email. Alternately, you can track your order status by signing into your account. If you did not receive a confirmation email, please contact Customer Service info@theyeson.com during regular business hours and they will assist in locating your order.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will try our best to get back to you ASAP.
No worries! Please follow the link below to review our Return Guide, with instructions and more information on our return policyhttps://www.theyeson.com/policies/refund-policy
Unable to find satisfactory answers ?
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